Terms of Service

Introduction and Acceptance

These Terms of Service govern your use of the Tanglin Vessel website and the consulting services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or services. We reserve the right to modify these terms at any time, and continued use of our services after changes constitutes acceptance of the modified terms.

For clients engaging our consulting services, additional terms may apply as outlined in individual service agreements or proposals.

Services Provided

Tanglin Vessel provides specialized consulting services for coffee businesses operating in Singapore and across Southeast Asia. Our services include:

Coffee Technology Integration: System selection, implementation guidance, and staff training for digital operations

Cold Brew Development: Recipe formulation, stability testing, and production scaling support

Asian Market Intelligence: Research reports covering consumption trends, competitive analysis, and regulatory developments

The specific scope, deliverables, timelines, and fees for each engagement are defined in individual service agreements or proposals provided to clients.

Acceptable Use Policy

When using our website and services, you agree to:

Provide accurate and complete information when submitting inquiries or engaging our services

Use our services only for lawful business purposes related to coffee operations

Respect intellectual property rights in all materials and documentation we provide

Maintain confidentiality of any proprietary methodologies or insights shared during engagements

Not attempt to reverse-engineer, copy, or reproduce our proprietary processes

Prohibited Uses:

Submitting false or misleading information
Using our services to engage in unlawful activities
Attempting to gain unauthorized access to our systems or data
Sharing confidential client materials with third parties without authorization
Using our intellectual property for competitive purposes
Harassing, threatening, or abusing our staff or representatives

Service Access and Requirements

To engage our consulting services, you must:

• Be at least 18 years of age or represent an organization authorized to enter into binding agreements
• Operate a legitimate coffee business or have genuine intent to establish one
• Provide accurate contact and business information
• Have the authority to make decisions regarding the services you're requesting

We reserve the right to verify your identity and business credentials before commencing any engagement.

Service Availability and Modifications

Website Availability

While we strive to maintain continuous website availability, we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We are not liable for any losses resulting from website downtime.

Service Capacity

Our consulting services are subject to availability based on current client commitments and team capacity. We reserve the right to decline new engagements when we cannot provide the quality of service our clients expect.

Service Modifications

We may modify, update, or discontinue specific service offerings at any time. Existing client engagements will be honored according to their agreements, but future availability of particular services is not guaranteed.

Geographic Restrictions

Our primary service area is Singapore and Southeast Asia. While we may consider engagements outside this region, service availability and delivery methods may vary based on location.

Payment and Billing

Payment terms for consulting services are established in individual service agreements and typically include:

• Project fees quoted in Singapore Dollars (SGD) or US Dollars (USD)
• Payment schedules based on project milestones or monthly billing for ongoing services
• Standard payment terms of 14 days from invoice date unless otherwise specified
• Accepted payment methods including bank transfer and credit card processing

Late payments may incur interest charges or suspension of services. Clients are responsible for all applicable taxes unless exemption documentation is provided.

Intellectual Property Rights

Our Intellectual Property

All content on this website, including text, graphics, logos, methodologies, documentation templates, and proprietary processes, is owned by Tanglin Vessel and protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

Client Deliverables

Documentation, reports, and recommendations prepared specifically for client engagements are licensed to the client for their internal business use. Clients may not resell, redistribute, or commercialize these materials without prior written agreement.

Client Data and Information

You retain ownership of any business information, data, or materials you provide to us during engagements. We will not use your confidential information for purposes outside the scope of our agreement without your permission.

Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about our services become our property and may be used without compensation or attribution.

Suspension and Termination

We reserve the right to suspend or terminate your access to our services if:

• You violate these Terms of Service or any applicable laws
• Payment obligations are not met according to agreed terms
• You engage in fraudulent or harmful conduct
• Continuation of the relationship is impractical or inadvisable

Clients may terminate ongoing service agreements according to the cancellation terms specified in their individual contracts. Fees for work completed prior to termination remain due and payable.

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from our services is limited to the fees paid by the client for the specific engagement in question
• We are not liable for indirect, incidental, consequential, or punitive damages including lost profits, business interruption, or reputational harm
• We provide consulting advice based on available information and industry best practices but do not guarantee specific business outcomes or financial results
• Implementation of our recommendations is at the client's discretion and risk

Nothing in these terms excludes or limits liability for fraud, gross negligence, or matters that cannot be excluded under applicable law.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Singapore. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

Before initiating formal legal proceedings, we encourage clients to contact us directly to resolve any concerns or disagreements. Many issues can be addressed through good-faith discussion.

Severability and Waiver

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, it shall be severed from these terms. The remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.

Service Provider